Service Alerts

Routing & Core Network

Archive of the last 6 months Routing & Core Network service incidents. Specific details can be obtained by clicking on any of incidents below.

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Mon 11/08/2025 22:00

Edited:

Tue 12/08/2025 13:09

Routing & Core Network - Planned Maintenance - Multiple exchanges

None

Up
Commenced:

Thu 07/08/2025 22:00

Edited:

Fri 08/08/2025 13:22

Routing & Core Network - Planned Maintenance - Multiple exchanges

None

Up
Commenced:

Wed 06/08/2025 22:00

Edited:

Thu 07/08/2025 13:30

Routing & Core Network - Manchester Core Device Maintenance

None

Up
Commenced:

Tue 29/07/2025 09:00

Edited:

Mon 28/07/2025 09:53

Routing & Core Network - Emergency Core Maintenance - Manchester

None

Up
Commenced:

Sun 27/07/2025 22:59

Edited:

Mon 28/07/2025 00:09

Routing & Core Network - Planned Maintenance - Network Upgrade - Manchester

None

Up
Commenced:

Wed 23/07/2025 22:00

Edited:

Thu 24/07/2025 08:20

Routing & Core Network - Planned Maintenance - Network Upgrade - Manchester

None

Up
Commenced:

Tue 22/07/2025 22:00

Edited:

Wed 23/07/2025 05:49

Routing & Core Network - Off-net Broadband service interruption

None

Up
Commenced:

Mon 21/07/2025 08:50

Edited:

Tue 22/07/2025 06:02

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Thu 17/07/2025 22:00

Edited:

Fri 18/07/2025 13:18

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Wed 16/07/2025 22:00

Edited:

Thu 17/07/2025 19:47

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Tue 15/07/2025 22:00

Edited:

Thu 03/07/2025 23:56

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Tue 15/07/2025 22:00

Edited:

Fri 18/07/2025 13:16

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Mon 14/07/2025 22:00

Edited:

Thu 03/07/2025 23:57

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Mon 14/07/2025 22:00

Edited:

Tue 15/07/2025 15:48

Routing & Core Network - VPN Routing issues

None

Up
Commenced:

Mon 14/07/2025 14:30

Edited:

Tue 15/07/2025 15:47

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Sun 13/07/2025 22:00

Edited:

Thu 03/07/2025 23:57

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Sun 13/07/2025 22:00

Edited:

Mon 14/07/2025 06:08

Routing & Core Network - Planned Network Maintenance

None

Up
Commenced:

Wed 09/07/2025 22:00

Edited:

Thu 10/07/2025 15:31

Routing & Core Network - Core Network Maintenance - Manchester

None

Up
Commenced:

Wed 09/07/2025 22:00

Edited:

Thu 10/07/2025 15:29

Routing & Core Network - Planned Network Maintenance

None

Up
Commenced:

Tue 08/07/2025 22:00

Edited:

Thu 10/07/2025 15:30

Routing & Core Network - Planned Network Maintenance - Manchester

None

Up
Commenced:

Thu 03/07/2025 00:00

Edited:

Fri 04/07/2025 08:15

Routing & Core Network - Planned Network Maintenance -

None

Up
Commenced:

Tue 01/07/2025 22:00

Edited:

Wed 02/07/2025 07:24

Routing & Core Network - Planned Maintenance - LOSS OF RESILIENCY FOR BT STEERING / AUTHENTICATION

None

Up
Commenced:

Tue 01/07/2025 21:00

Edited:

Wed 02/07/2025 07:24

Routing & Core Network - Exchange Outage - ELLAND (MYELL) - Intermittent

None

Up
Commenced:

Tue 24/06/2025 22:50

Edited:

Wed 25/06/2025 23:49

Routing & Core Network - Planned Maintenance - LOSS OF RESILIENCY FOR BT STEERING / AUTHENTICATION

None

Up
Commenced:

Tue 24/06/2025 21:00

Edited:

Thu 26/06/2025 15:53

Routing & Core Network - Core Network Maintenance - TRURO (WWTRUR)

None

Up
Commenced:

Thu 29/05/2025 22:00

Edited:

Fri 30/05/2025 21:07

Routing & Core Network - Core Network Maintenance - Rochdale

None

Up
Commenced:

Tue 27/05/2025 23:01

Edited:

Wed 28/05/2025 21:43

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Tue 27/05/2025 21:30

Edited:

Wed 28/05/2025 21:43

Routing & Core Network - Emergency Broadband Gateway - Reload

None

Up
Commenced:

Thu 22/05/2025 22:00

Edited:

Fri 23/05/2025 06:56

Routing & Core Network - Planned Network Maintenance - Interxion London

None

Up
Commenced:

Thu 22/05/2025 22:00

Edited:

Thu 22/05/2025 13:25

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Wed 21/05/2025 22:00

Edited:

Thu 22/05/2025 05:59

Routing & Core Network - Core Network Maintenance - Leased Line

None

Up
Commenced:

Tue 20/05/2025 18:00

Edited:

Wed 21/05/2025 05:24

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Mon 19/05/2025 23:01

Edited:

Tue 20/05/2025 05:47

Routing & Core Network - Planned Network Maintenance - Slough

None

Up
Commenced:

Mon 19/05/2025 22:00

Edited:

Tue 20/05/2025 05:46

Routing & Core Network - Core Network Maintenance

None

Up
Commenced:

Sun 18/05/2025 23:00

Edited:

Tue 20/05/2025 04:40

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Thu 08/05/2025 01:00

Edited:

Sun 11/05/2025 04:49

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Sat 03/05/2025 23:00

Edited:

Mon 05/05/2025 09:08

Routing & Core Network - Core Network Maintenance - London

None

Up
Commenced:

Wed 30/04/2025 00:00

Edited:

Wed 30/04/2025 18:03

Routing & Core Network - Emergency Core Maintenance - London

None

Up
Commenced:

Mon 28/04/2025 23:00

Edited:

Tue 29/04/2025 06:13

Routing & Core Network - Multiple Exchange Outage

None

Up
Commenced:

Fri 25/04/2025 21:41

Edited:

Sat 26/04/2025 04:33

Routing & Core Network - Core Network upgrades - Manchester (WH-MAN)

None

Up
Commenced:

Mon 21/04/2025 23:00

Edited:

Tue 22/04/2025 05:45

Routing & Core Network - Core Router Maintenance - London

None

Up
Commenced:

Tue 15/04/2025 23:01

Edited:

Sun 20/04/2025 07:44

Routing & Core Network - Core Router Maintenance - London

None

Up
Commenced:

Mon 14/04/2025 23:01

Edited:

Tue 15/04/2025 16:18

Routing & Core Network - Planned Maintenance - BLACKFRIARS (MRBLA)

None

Up
Commenced:

Wed 09/04/2025 18:00

Edited:

Thu 10/04/2025 06:05

Routing & Core Network - Planned Maintenance - Bury (MRBUR)

None

Up
Commenced:

Wed 09/04/2025 17:00

Edited:

Sun 30/03/2025 00:18

Routing & Core Network - P1 - Routing Issues

None

Up
Commenced:

Wed 09/04/2025 07:56

Edited:

Wed 09/04/2025 20:28

Routing & Core Network - Planned Maintenance STCHRCH - Christchurch

None

Up
Commenced:

Tue 08/04/2025 22:00

Edited:

Wed 09/04/2025 20:30

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Mon 07/04/2025 23:00

Edited:

Tue 08/04/2025 07:15

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Thu 03/04/2025 23:00

Edited:

Sun 06/04/2025 08:03

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Wed 02/04/2025 23:00

Edited:

Thu 03/04/2025 06:06

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Tue 01/04/2025 23:00

Edited:

Wed 02/04/2025 06:09

Routing & Core Network - Wholesale Radius issues

None

Up
Commenced:

Tue 01/04/2025 10:21

Edited:

Tue 01/04/2025 12:46

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Mon 31/03/2025 23:00

Edited:

Wed 02/04/2025 05:57

Routing & Core Network - Planned Maintenance - Multiple sites

None

Up
Commenced:

Fri 28/03/2025 00:00

Edited:

Fri 28/03/2025 15:33

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Thu 27/03/2025 00:00

Edited:

Thu 27/03/2025 19:22

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Wed 26/03/2025 00:00

Edited:

Wed 26/03/2025 22:25

Routing & Core Network - Planned Maintenance - Multiple Sites

None

Up
Commenced:

Tue 25/03/2025 00:00

Edited:

Tue 25/03/2025 23:10

Routing & Core Network - DrayTek Vulnerability - Intermittent DSL connectivity

None

Up
Commenced:

Sat 22/03/2025 21:30

Edited:

Mon 07/04/2025 14:01

Routing & Core Network - DNS Platform Maintenance

None

Up
Commenced:

Thu 20/03/2025 10:30

Edited:

Thu 20/03/2025 11:05

Routing & Core Network - Core Network Maintenance

None

Up
Commenced:

Thu 20/03/2025 00:00

Edited:

Thu 20/03/2025 06:26

Routing & Core Network - London subscriber intermittency.

None

Up
Commenced:

Sun 16/03/2025 07:06

Edited:

Tue 18/03/2025 18:57

Routing & Core Network - Investigatory Maintenance - London and The South.

None

Up
Commenced:

Thu 13/03/2025 22:30

Edited:

Fri 14/03/2025 14:12

Routing & Core Network - Packet Loss on Supplier Network Link

None

Up
Commenced:

Wed 12/03/2025 20:00

Edited:

Fri 14/03/2025 14:13

Routing & Core Network - Packet Loss on Supplier Network Link

None

Up
Commenced:

Wed 12/03/2025 12:00

Edited:

Thu 13/03/2025 22:34

Routing & Core Network - Zen Core Network Maintenance - London

None

Up
Commenced:

Wed 12/03/2025 00:01

Edited:

Wed 12/03/2025 15:22

Routing & Core Network - Emergency Maintenance on our Authentication and Authorisation Platforms.

None

Up
Commenced:

Mon 10/03/2025 21:00

Edited:

Wed 12/03/2025 15:12

Routing & Core Network - Core Network Maintenance

Planned Maintenance

Outage
Commenced:

Thu 27/03/2025 02:00

Edited:

Wed 26/03/2025 14:14

Routing & Core Network - Zen Core Network Maintenance - Manchester

None

Up
Commenced:

Mon 10/03/2025 23:00

Edited:

Tue 11/03/2025 14:44

Routing & Core Network - Zen Core Network Maintenance - London

None

Up
Commenced:

Wed 05/03/2025 23:00

Edited:

Thu 06/03/2025 12:21

Routing & Core Network - Core network maintenance - London

None

Up
Commenced:

Thu 27/02/2025 23:00

Edited:

Fri 28/02/2025 06:50

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