Full Service Overview /Connectivity / Broadband (xDSL)

Service Alerts

Broadband (xDSL)

The following Broadband (xDSL) incidents have been identified:

Active Incidents

Broadband (xDSL) - Planned Maintenance - WSPAI-Paisley

Planned Maintenance

Outage
Start Time:

Mon 28/09/2026 23:01

End Time:

Tue 29/09/2026 11:01

Last updated: 07/08/2026 13:56

Broadband (xDSL) - Planned Maintenance - LSORP-Orpington

Planned Maintenance

Outage
Start Time:

Wed 16/09/2026 23:01

End Time:

Thu 17/09/2026 05:00

Last updated: 10/08/2026 15:10

Broadband (xDSL) - Planned Maintenance - SWLNI-Llanishen - 16184

Planned Maintenance

Outage
Start Time:

Sun 13/09/2026 23:01

End Time:

Mon 14/09/2026 05:00

Last updated: 04/08/2026 03:01

Broadband (xDSL) - Planned Maintenance - THBK-Bracknell, WRSTHBK-Southbank

Planned Maintenance

Outage
Start Time:

Sun 13/09/2026 23:01

End Time:

Mon 14/09/2026 07:01

Last updated: 20/08/2026 11:09

Broadband (xDSL) - Planned Maintenance - CMVIC-Birmingham

Planned Maintenance

Outage
Start Time:

Thu 10/09/2026 23:05

End Time:

Fri 11/09/2026 05:00

Last updated: 21/08/2026 12:13

Broadband (xDSL) - Planned Maintenance - SSCHI-Chippenham

Planned Maintenance

Outage
Start Time:

Thu 10/09/2026 23:05

End Time:

Fri 11/09/2026 05:00

Last updated: 21/08/2026 12:34

Broadband (xDSL) - Planned Maintenance - Milton Keynes Area

Planned Maintenance

Outage
Start Time:

Thu 10/09/2026 19:00

End Time:

Fri 11/09/2026 07:00

Last updated: 19/08/2026 19:16

Broadband (xDSL) - Planned Maintenance - STSHABY-Shaftesbury

Planned Maintenance

Outage
Start Time:

Wed 09/09/2026 23:05

End Time:

Thu 10/09/2026 05:00

Last updated: 21/08/2026 12:15

Broadband (xDSL) - Planned Maintenance - Todmorden (LCTOD) - 15931

Planned Maintenance

Up
Start Time:

Wed 09/09/2026 23:00

End Time:

Thu 10/09/2026 05:00

Last updated: 30/07/2026 09:04

Broadband (xDSL) - Planned Maintenance - LCBLK-Blackburn

Planned Maintenance

Outage
Start Time:

Wed 09/09/2026 21:00

End Time:

Thu 10/09/2026 05:00

Last updated: 14/08/2026 11:52

Broadband (xDSL) - Planned Maintenance - Leeds (CityFibre)

Planned Maintenance

Outage
Start Time:

Tue 08/09/2026 01:00

End Time:

Tue 08/09/2026 05:00

Last updated: 17/08/2026 23:47

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 16378

Planned Maintenance

Partial
Start Time:

Mon 07/09/2026 23:05

End Time:

Tue 08/09/2026 05:00

Last updated: 06/08/2026 01:20

Broadband (xDSL) - Planned Maintenance - Trooli - Southampton - 17419

Planned Maintenance

Partial
Start Time:

Mon 07/09/2026 23:00

End Time:

Tue 08/09/2026 05:00

Last updated: 22/08/2026 06:52

Broadband (xDSL) - Planned Maintenance - MYLS-Leeds

Planned Maintenance

Outage
Start Time:

Sun 06/09/2026 23:05

End Time:

Mon 07/09/2026 05:00

Last updated: 21/08/2026 14:51

Broadband (xDSL) - Planned Maintenance - CMSOL-Solihull

Planned Maintenance

Outage
Start Time:

Sun 06/09/2026 23:05

End Time:

Mon 07/09/2026 05:00

Last updated: 21/08/2026 14:52

Broadband (xDSL) - Emergency Maintenance - Cheltenham Exchange (SSCMN) - 17270

Planned Maintenance

Outage
Start Time:

Fri 04/09/2026 07:30

End Time:

Fri 04/09/2026 14:00

Last updated: 20/08/2026 15:40

Broadband (xDSL) - Planned Maintenance - NSLNG-Aberdeen Lochnagar

Planned Maintenance

Outage
Start Time:

Fri 04/09/2026 00:00

End Time:

Fri 04/09/2026 05:00

Last updated: 18/08/2026 00:00

Broadband (xDSL) - Planned Maintenance - LNHAC-Hackney

Planned Maintenance

Outage
Start Time:

Thu 03/09/2026 23:05

End Time:

Fri 04/09/2026 05:00

Last updated: 13/08/2026 12:52

Broadband (xDSL) - Planned Maintenance - MRGLO-Glossop

Planned Maintenance

Outage
Start Time:

Thu 03/09/2026 23:05

End Time:

Fri 04/09/2026 05:00

Last updated: 14/08/2026 09:00

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges (Night 3 of 3) - 16371

Planned Maintenance

Partial
Start Time:

Thu 03/09/2026 23:05

End Time:

Fri 04/09/2026 05:00

Last updated: 06/08/2026 01:09

Broadband (xDSL) - Planned Maintenance - LVSKE-Skelmersdale

Planned Maintenance

Outage
Start Time:

Thu 03/09/2026 23:01

End Time:

Fri 04/09/2026 05:00

Last updated: 24/07/2026 09:07

Broadband (xDSL) - Planned Maintenance - SMLT - Luton - 16696

Planned Maintenance

Up
Start Time:

Thu 03/09/2026 07:00

End Time:

Thu 03/09/2026 15:00

Last updated: 12/08/2026 17:36

Broadband (xDSL) - Planned Maintenance - THRG - Reading Central - 16694

Planned Maintenance

Partial
Start Time:

Thu 03/09/2026 01:00

End Time:

Thu 03/09/2026 05:00

Last updated: 17/08/2026 22:14

Broadband (xDSL) - Planned Maintenance - WSPAI-Paisley

Planned Maintenance

Outage
Start Time:

Thu 03/09/2026 00:00

End Time:

Thu 03/09/2026 05:00

Last updated: 20/08/2026 18:39

Broadband (xDSL) - Planned Maintenance - THFJ-Farnham

Planned Maintenance

Outage
Start Time:

Wed 02/09/2026 23:05

End Time:

Thu 03/09/2026 05:00

Last updated: 13/08/2026 12:58

Broadband (xDSL) - Planned Maintenance - LNWTH-Walthamstow

Planned Maintenance

Outage
Start Time:

Wed 02/09/2026 23:05

End Time:

Thu 03/09/2026 05:00

Last updated: 14/08/2026 11:02

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges (Night 2 of 3) - 16371

Planned Maintenance

Partial
Start Time:

Wed 02/09/2026 23:05

End Time:

Thu 03/09/2026 05:00

Last updated: 06/08/2026 01:09

Broadband (xDSL) - Planned Maintenance CityFibre - Multiple Sites - 16767

Planned Maintenance

Partial
Start Time:

Wed 02/09/2026 01:00

End Time:

Wed 02/09/2026 05:00

Last updated: 13/08/2026 05:58

Broadband (xDSL) - Planned Maintenance - WSWES-Glasgow Western

Planned Maintenance

Outage
Start Time:

Wed 02/09/2026 00:00

End Time:

Wed 02/09/2026 05:00

Last updated: 20/08/2026 18:52

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges (Night 1 of 3) - 16371

Planned Maintenance

Partial
Start Time:

Tue 01/09/2026 23:05

End Time:

Wed 02/09/2026 05:00

Last updated: 06/08/2026 01:09

Broadband (xDSL) - DONALDSON (ESDON) - Planned Maintenance - 17082

Planned Maintenance

Partial
Start Time:

Tue 01/09/2026 23:00

End Time:

Thu 03/09/2026 05:00

Last updated: 19/08/2026 09:17

Broadband (xDSL) - Planned Maintenance - LCWIG-Wigan

Planned Maintenance

Outage
Start Time:

Tue 01/09/2026 22:00

End Time:

Wed 02/09/2026 05:00

Last updated: 20/08/2026 03:16

Broadband (xDSL) - Planned Maintenance - CityFibre (Multiple sites) - 16682

Planned Maintenance

Partial
Start Time:

Tue 01/09/2026 21:00

End Time:

Wed 02/09/2026 05:00

Last updated: 11/08/2026 19:18

Broadband (xDSL) - Planned Maintenance - CityFibre (Multiple sites) - 16683

Planned Maintenance

Partial
Start Time:

Mon 31/08/2026 23:00

End Time:

Tue 01/09/2026 05:00

Last updated: 11/08/2026 19:34

Broadband (xDSL) - Planned Maintenance CityFibre (Multiple Sites) - 16685

Planned Maintenance

Up
Start Time:

Mon 31/08/2026 23:00

End Time:

Tue 01/09/2026 05:00

Last updated: 11/08/2026 20:19

Broadband (xDSL) - DONALDSON (ESDON) - Planned Maintenance - 17082

Planned Maintenance

Outage
Start Time:

Mon 31/08/2026 23:00

End Time:

Tue 01/09/2026 05:00

Last updated: 18/08/2026 04:04

Broadband (xDSL) - Planned Maintenance - Peterborough Area

Planned Maintenance

Outage
Start Time:

Fri 28/08/2026 19:00

End Time:

Sat 29/08/2026 07:00

Last updated: 01/08/2026 01:00

Broadband (xDSL) - Planned Maintenance - MYLOW-Lowmoor

Planned Maintenance

Outage
Start Time:

Thu 27/08/2026 23:00

End Time:

Fri 28/08/2026 05:00

Last updated: 18/07/2026 07:12

Broadband (xDSL) - Planned Maintenance - Greenwich (LSGRNW) - 11976

Planned Maintenance

Outage
Start Time:

Thu 27/08/2026 22:00

End Time:

Fri 28/08/2026 05:00

Last updated: 18/08/2026 02:48

Broadband (xDSL) - Planned Maintenance - STWEYMH-Weymouth

Planned Maintenance

Outage
Start Time:

Thu 27/08/2026 00:00

End Time:

Thu 27/08/2026 05:00

Last updated: 19/08/2026 20:03

Broadband (xDSL) - Planned Maintenance - WMSTK-Stoke On Trent

Planned Maintenance

Outage
Start Time:

Wed 26/08/2026 23:05

End Time:

Thu 27/08/2026 05:00

Last updated: 13/08/2026 16:04

Broadband (xDSL) - Planned Maintenance - LVWAR-Warrington, SSGLR-Gloucester - 27 Aug - 16319

Planned Maintenance

Outage
Start Time:

Wed 26/08/2026 23:05

End Time:

Thu 27/08/2026 05:00

Last updated: 05/08/2026 05:39

Broadband (xDSL) - Planned Maintenance - MYHBK-Bradford - 15149

Planned Maintenance

Outage
Start Time:

Wed 26/08/2026 23:00

End Time:

Thu 27/08/2026 05:00

Last updated: 16/07/2026 22:18

Broadband (xDSL) - Planned Maintenance - Totton (STTOTTN)

Planned Maintenance

Outage
Start Time:

Wed 26/08/2026 22:00

End Time:

Thu 27/08/2026 05:00

Last updated: 20/08/2026 04:14

Broadband (xDSL) - Planned Maintenance - LSORP-Orpington

Planned Maintenance

Outage
Start Time:

Wed 26/08/2026 22:00

End Time:

Thu 27/08/2026 05:00

Last updated: 20/08/2026 05:46

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 26Aug - 16319

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 23:05

End Time:

Wed 26/08/2026 05:00

Last updated: 05/08/2026 05:36

Broadband (xDSL) - Planned Maintenance - LCSHW-Shaw

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 23:05

End Time:

Wed 26/08/2026 05:00

Last updated: 07/08/2026 10:17

Broadband (xDSL) - Planned Maintenance - WSLAK-Lanark

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 23:05

End Time:

Wed 26/08/2026 05:00

Last updated: 07/08/2026 13:51

Broadband (xDSL) - Planned Maintenance - THWDY-Woodley

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 23:05

End Time:

Wed 26/08/2026 05:00

Last updated: 07/08/2026 13:52

Broadband (xDSL) - Planned Maintenance - SLSW-Sharrow - 15038

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 23:00

End Time:

Wed 26/08/2026 05:00

Last updated: 15/07/2026 23:33

Broadband (xDSL) - Planned Maintenance - Brighton and Hove Area

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 22:00

End Time:

Wed 26/08/2026 05:00

Last updated: 23/07/2026 21:17

Broadband (xDSL) - Planned maintenance - WMSPA - Stafford - 11982

Planned Maintenance

Partial
Start Time:

Tue 25/08/2026 22:00

End Time:

Wed 26/08/2026 05:00

Last updated: 17/08/2026 03:24

Broadband (xDSL) - Planned Maintenance - MYHUD - Huddersfield - 16409

Planned Maintenance

Partial
Start Time:

Tue 25/08/2026 17:00

End Time:

Wed 26/08/2026 17:00

Last updated: 06/08/2026 03:00

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 16262

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 00:00

End Time:

Tue 25/08/2026 05:00

Last updated: 04/08/2026 04:43

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 25Aug - 16319

Planned Maintenance

Outage
Start Time:

Mon 24/08/2026 23:05

End Time:

Tue 25/08/2026 05:00

Last updated: 05/08/2026 05:32

Broadband (xDSL) - Planned Maintenance - NENA-Northallerton

Planned Maintenance

Outage
Start Time:

Mon 24/08/2026 23:05

End Time:

Tue 25/08/2026 05:00

Last updated: 07/08/2026 08:53

Broadband (xDSL) - Planned Maintenance - ESPCK-Penicuik

Planned Maintenance

Outage
Start Time:

Mon 24/08/2026 23:05

End Time:

Tue 25/08/2026 05:00

Last updated: 07/08/2026 08:56

Broadband (xDSL) - Planned Maintenance - City Fibre - Luton- 15880

Planned Maintenance

Up
Start Time:

Mon 24/08/2026 07:00

End Time:

Wed 26/08/2026 19:00

Last updated: 30/07/2026 06:52

Broadband (xDSL) - Planned Maintenance - ESCUP-Cupar

Planned Maintenance

Outage
Start Time:

Sun 23/08/2026 23:05

End Time:

Mon 24/08/2026 05:00

Last updated: 07/08/2026 08:50

Broadband (xDSL) - Emergency Maintenance - Lincoln (SLLI) - 17432

Emergency Maintenance

Partial
Start Time:

Sun 23/08/2026 03:20

End Time:

Sun 23/08/2026 11:00

Last updated: 23/08/2026 06:59

Broadband (xDSL) - Emergency Maintenance - Brighton Kemptown (SDKMPTW)

Emergency Maintenance

Partial
Start Time:

Fri 21/08/2026 10:06

End Time:

Last updated: 21/08/2026 10:08

Broadband (xDSL) - Planned Maintenance - WRSKEN-South Kensington

Planned Maintenance

Outage
Start Time:

Tue 25/08/2026 00:00

End Time:

Tue 25/08/2026 05:00

Last updated: 19/08/2026 19:25

Broadband (xDSL) - Planned Maintenance - LCBLK-Blackburn, NICTY-Belfast City

Planned Maintenance

Outage
Start Time:

Fri 11/09/2026 21:00

End Time:

Sat 12/09/2026 07:00

Last updated: 07/08/2026 12:16

Recently Closed Incidents

Broadband (xDSL) - Planned Maintenance - STTOTTN-Totton

None

Up
Start Time:

Wed 26/08/2026 22:00

End Time:

Thu 27/08/2026 05:00

Last updated: 20/08/2026 18:48

Broadband (xDSL) - Planned Maintenance - EMNORTH-Northampton

None

Up
Start Time:

Mon 24/08/2026 23:05

End Time:

Tue 25/08/2026 05:00

Last updated: 19/08/2026 10:17

Broadband (xDSL) - Planned Maintenance - WEWMAY-Mayfair

None

Up
Start Time:

Sat 22/08/2026 22:00

End Time:

Sun 23/08/2026 05:00

Last updated: 23/08/2026 06:47

Broadband (xDSL) - Emergency Maintenance - Sutton Coldfield (CMSUT) - 17269

None

Up
Start Time:

Fri 21/08/2026 08:00

End Time:

Fri 21/08/2026 11:00

Last updated: 21/08/2026 17:06

Broadband (xDSL) - Partial Outage - MYYO - York

None

Up
Start Time:

Fri 21/08/2026 06:56

End Time:

Last updated: 21/08/2026 08:51

Broadband (xDSL) - Planned Maintenance - SSKMD-Bath Kingsmead 11781

None

Up
Start Time:

Fri 21/08/2026 00:00

End Time:

Fri 21/08/2026 05:00

Last updated: 21/08/2026 05:16

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 21Aug - 16261

None

Up
Start Time:

Fri 21/08/2026 00:00

End Time:

Fri 21/08/2026 05:00

Last updated: 21/08/2026 05:16

Broadband (xDSL) - Planned Maintenance - Milton Keynes Area

None

Up
Start Time:

Thu 20/08/2026 23:01

End Time:

Fri 21/08/2026 05:00

Last updated: 21/08/2026 05:15

Broadband (xDSL) - Planned Maintenance - Bath Kingsmead (SSKMD) - 15736

None

Up
Start Time:

Thu 20/08/2026 23:00

End Time:

Fri 21/08/2026 05:00

Last updated: 21/08/2026 05:16

Broadband (xDSL) - Emergency Maintenance CityFibre - Northampton (EMNORTH) - 17078

None

Up
Start Time:

Thu 20/08/2026 08:30

End Time:

Thu 20/08/2026 13:00

Last updated: 20/08/2026 18:16

Broadband (xDSL) - Emergency Maintenance - Rugby (CMRUG) - 16507

None

Up
Start Time:

Thu 20/08/2026 08:00

End Time:

Thu 20/08/2026 14:00

Last updated: 20/08/2026 18:16

Broadband (xDSL) - Planned Maintenance - Hull Area

None

Up
Start Time:

Thu 20/08/2026 01:00

End Time:

Thu 20/08/2026 07:00

Last updated: 20/08/2026 18:16

Broadband (xDSL) - Planned Maintenance - MS3 (Multiple sites) - 16515

None

Up
Start Time:

Thu 20/08/2026 01:00

End Time:

Thu 20/08/2026 07:00

Last updated: 20/08/2026 18:16

Broadband (xDSL) - Planned Maintenance - EMPETER-Peterborough Wentworth

None

Up
Start Time:

Thu 20/08/2026 00:00

End Time:

Thu 20/08/2026 05:00

Last updated: 20/08/2026 04:35

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 20Aug - 16261

None

Up
Start Time:

Thu 20/08/2026 00:00

End Time:

Thu 20/08/2026 05:00

Last updated: 20/08/2026 04:35

Broadband (xDSL) - Planned Maintenance - CMNUN-Nuneaton

None

Up
Start Time:

Wed 19/08/2026 23:01

End Time:

Thu 20/08/2026 07:01

Last updated: 20/08/2026 18:15

Broadband (xDSL) - Emergency Maintenance - Multiple Exchanges

None

Up
Start Time:

Wed 19/08/2026 23:01

End Time:

Thu 20/08/2026 05:00

Last updated: 20/08/2026 04:38

Broadband (xDSL) - Planned Maintenance - North Tyneside Area

None

Up
Start Time:

Wed 19/08/2026 22:00

End Time:

Thu 20/08/2026 05:00

Last updated: 20/08/2026 05:08

Broadband (xDSL) - Exchange Outage - Edenbridge (NDEDE) - 17207

None

Up
Start Time:

Wed 19/08/2026 11:17

End Time:

Last updated: 19/08/2026 19:17

Broadband (xDSL) - Planned Maintenance - Eastbourne (SDESTBR) - 16142

None

Up
Start Time:

Wed 19/08/2026 00:00

End Time:

Wed 19/08/2026 05:00

Last updated: 19/08/2026 05:12

Broadband (xDSL) - Planned Maintenance - Brighton Hove (SDHV) - 16140

None

Up
Start Time:

Wed 19/08/2026 00:00

End Time:

Wed 19/08/2026 05:00

Last updated: 19/08/2026 05:13

Broadband (xDSL) - Planned Maintenance - LSBURH-Burgh Heath

None

Up
Start Time:

Tue 18/08/2026 23:05

End Time:

Wed 19/08/2026 05:00

Last updated: 19/08/2026 05:10

Broadband (xDSL) - Planned Maintenance - Norwich Area

None

Up
Start Time:

Tue 18/08/2026 22:00

End Time:

Wed 19/08/2026 05:00

Last updated: 19/08/2026 05:10

Broadband (xDSL) - Planned Maintenance - NICTY-Belfast City

None

Up
Start Time:

Tue 18/08/2026 22:00

End Time:

Wed 19/08/2026 05:00

Last updated: 19/08/2026 05:14

Broadband (xDSL) - Partial Outage Weymouth (STWEYMH) Exchange - 17119

None

Up
Start Time:

Tue 18/08/2026 08:00

End Time:

Last updated: 18/08/2026 18:53

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 16258

None

Up
Start Time:

Tue 18/08/2026 00:00

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:44

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 16259

None

Up
Start Time:

Tue 18/08/2026 00:00

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:44

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges - 16259 - 2

None

Up
Start Time:

Tue 18/08/2026 00:00

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:44

Broadband (xDSL) - Planned Maintenance - LSSYD-Sydenham

None

Up
Start Time:

Mon 17/08/2026 23:05

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:45

Broadband (xDSL) - Planned Maintenance - Hull Area

None

Up
Start Time:

Mon 17/08/2026 23:01

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:43

Broadband (xDSL) - Planned Maintenance - LSBYF-Byfleet

None

Up
Start Time:

Mon 17/08/2026 22:00

End Time:

Tue 18/08/2026 05:00

Last updated: 18/08/2026 05:46

Broadband (xDSL) - Planned Maintenance - Multiple Areas

None

Up
Start Time:

Sun 16/08/2026 23:01

End Time:

Mon 17/08/2026 05:00

Last updated: 17/08/2026 06:36

Broadband (xDSL) - Exchange Outage - WMNEW (Newcastle Under Lyme) - 17028

None

Up
Start Time:

Sun 16/08/2026 15:59

End Time:

Last updated: 17/08/2026 02:16

Broadband (xDSL) - Planned Maintenance - EMBASFO-Basford, EMDRRBB-Derby, WMUTT-Uttoxeter

None

Up
Start Time:

Sun 16/08/2026 05:00

End Time:

Sun 16/08/2026 14:00

Last updated: 16/08/2026 16:05

Broadband (xDSL) - EMBEEST – Broadband connectivity issues affecting Beeston and surrounding areas

None

Up
Start Time:

Sat 15/08/2026 09:30

End Time:

Last updated: 16/08/2026 23:40

Broadband (xDSL) - Planned Maintenance - LCBLK-Blackburn

None

Up
Start Time:

Fri 11/09/2026 21:00

End Time:

Sat 12/09/2026 07:00

Last updated: 18/08/2026 18:51

FAQs

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