Home

Service Alerts

Get the latest alerts from Zen

Current alerts for all services offered by Zen Internet.

For a list of current broadband outages, click here.

Connectivity

Broadband (xDSL) - Planned Maintenance - Cambridge, Glasgow, Preston and Blackpool

Planned Maintenance

Partial
Commenced:

Mon 06/10/2025 23:01

Edited:

Sun 14/09/2025 19:21

Broadband (xDSL) - Planned Maintenance - Coventry and Dewsbury

Planned Maintenance

Partial
Commenced:

Wed 01/10/2025 23:01

Edited:

Sun 14/09/2025 19:13

Broadband (xDSL) - Planned Maintenance - Coventry and Gillingham

Planned Maintenance

Partial
Commenced:

Tue 30/09/2025 23:01

Edited:

Sun 14/09/2025 19:06

Broadband (xDSL) - Planned Maintenance - EMPETER - Peterborough Wentworth

Planned Maintenance

Partial
Commenced:

Thu 25/09/2025 23:01

Edited:

Sun 14/09/2025 18:52

Broadband (xDSL) - Planned Maintenance - EMPETER - Peterborough Wentworth

Planned Maintenance

Partial
Commenced:

Wed 24/09/2025 23:01

Edited:

Sun 14/09/2025 18:47

Routing & Core Network - Planned Maintenance - London (Low Impact)

Planned Maintenance

Up
Commenced:

Wed 17/09/2025 22:00

Edited:

Sat 13/09/2025 02:11

Routing & Core Network - Planned Maintenance - London (Low Impact)

Planned Maintenance

Up
Commenced:

Thu 18/09/2025 22:00

Edited:

Sat 13/09/2025 02:09

Routing & Core Network - Planned Maintenance - Manchester (Low Impact)

Emergency Maintenance

Up
Commenced:

Tue 16/09/2025 22:00

Edited:

Sat 13/09/2025 02:05

Broadband (xDSL) - Planned Maintenance - LCAMB-Ambleside, LCKEN-Kendal

Planned Maintenance

Outage
Commenced:

Mon 29/09/2025 23:05

Edited:

Fri 12/09/2025 14:50

Broadband (xDSL) - Planned Maintenance - SWCG-Cardigan

Planned Maintenance

Outage
Commenced:

Thu 02/10/2025 23:05

Edited:

Fri 12/09/2025 14:48

Broadband (xDSL) - Planned Maintenance - LCBLP-Blackpool

Planned Maintenance

Outage
Commenced:

Sun 28/09/2025 23:05

Edited:

Fri 12/09/2025 14:48

Broadband (xDSL) - Planned Maintenance - STSHABY-Shaftesbury

Planned Maintenance

Outage
Commenced:

Thu 09/10/2025 23:05

Edited:

Fri 12/09/2025 12:37

Broadband (xDSL) - Planned Maintenance - NDHAS-Hastings

Planned Maintenance

Outage
Commenced:

Wed 22/10/2025 23:01

Edited:

Fri 12/09/2025 11:35

Broadband (xDSL) - Planned Maintenance - SMTA-Thame, SMWN-Wantage

Planned Maintenance

Outage
Commenced:

Wed 08/10/2025 23:05

Edited:

Fri 12/09/2025 11:14

Broadband (xDSL) - Planned Maintenance - EARST-Royston

Planned Maintenance

Outage
Commenced:

Mon 06/10/2025 23:05

Edited:

Fri 12/09/2025 11:13

Broadband (xDSL) - Planned Maintenance - WNCSC-Chester

Planned Maintenance

Outage
Commenced:

Wed 01/10/2025 23:05

Edited:

Fri 12/09/2025 10:54

Broadband (xDSL) - Planned Maintenance - LCLAN-Lancaster

Planned Maintenance

Outage
Commenced:

Tue 30/09/2025 23:05

Edited:

Fri 12/09/2025 10:53

Broadband (xDSL) - Planned Maintenance - STWINCH-Winchester

Planned Maintenance

Outage
Commenced:

Thu 25/09/2025 23:05

Edited:

Thu 11/09/2025 13:32

Broadband (xDSL) - Planned Maintenance - SWNEEX-Newport

Planned Maintenance

Outage
Commenced:

Mon 29/09/2025 21:00

Edited:

Thu 11/09/2025 10:36

Broadband (xDSL) - Planned Maintenance - WWCAMB-Camborne

Planned Maintenance

Outage
Commenced:

Mon 13/10/2025 23:01

Edited:

Thu 11/09/2025 08:29

Broadband (xDSL) - Planned Maintenance - EMLONGB-Nottingham Archer

Planned Maintenance

Outage
Commenced:

Tue 21/10/2025 23:01

Edited:

Thu 11/09/2025 07:57

Broadband (xDSL) - Planned Maintenance - EASND-Southend

Planned Maintenance

Outage
Commenced:

Tue 23/09/2025 23:05

Edited:

Wed 10/09/2025 13:50

Broadband (xDSL) - Planned Maintenance - MRTRA-Trafford

Planned Maintenance

Outage
Commenced:

Wed 24/09/2025 23:05

Edited:

Tue 09/09/2025 15:27

Broadband (xDSL) - Planned Maintenance - SDWCNTR-Worthing

Planned Maintenance

Outage
Commenced:

Mon 22/09/2025 21:00

Edited:

Tue 09/09/2025 09:38

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges

Planned Maintenance

Outage
Commenced:

Mon 22/09/2025 23:05

Edited:

Mon 08/09/2025 13:32

Broadband (xDSL) - Planned Maintenance - EAIPS-Ipswich

Planned Maintenance

Outage
Commenced:

Mon 22/09/2025 23:05

Edited:

Mon 08/09/2025 09:26

Broadband (xDSL) - Planned Maintenance - LWCHI-Chiswick

Planned Maintenance

Outage
Commenced:

Sun 21/09/2025 23:05

Edited:

Fri 05/09/2025 14:23

Broadband (xDSL) - Planned Maintenance - LSKIN-Kingston Upon Thames

Planned Maintenance

Outage
Commenced:

Thu 25/09/2025 23:05

Edited:

Fri 05/09/2025 13:55

Broadband (xDSL) - Planned Maintenance - LWEGH-Egham

Planned Maintenance

Outage
Commenced:

Thu 25/09/2025 23:05

Edited:

Fri 05/09/2025 13:54

Broadband (xDSL) - Planned Maintenance - CLCOV-Covent Garden

Planned Maintenance

Outage
Commenced:

Tue 23/09/2025 23:05

Edited:

Fri 05/09/2025 13:33

Broadband (xDSL) - Planned Maintenance - EALOW-Lowestoft

Planned Maintenance

Outage
Commenced:

Tue 23/09/2025 23:05

Edited:

Fri 05/09/2025 13:33

Broadband (xDSL) - Planned Maintenance - CLWAL-Walworth

Planned Maintenance

Outage
Commenced:

Mon 22/09/2025 23:05

Edited:

Fri 05/09/2025 13:32

Broadband (xDSL) - Planned Maintenance - NSWES-Aberdeen

Planned Maintenance

Outage
Commenced:

Wed 15/10/2025 23:01

Edited:

Thu 04/09/2025 13:20

Broadband (xDSL) - Planned Maintenance - THWDY-Woodley

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:05

Edited:

Thu 04/09/2025 09:12

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges

Planned Maintenance

Partial
Commenced:

Mon 29/09/2025 23:01

Edited:

Wed 03/09/2025 23:58

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges

Planned Maintenance

Partial
Commenced:

Tue 23/09/2025 23:01

Edited:

Wed 03/09/2025 23:56

Broadband (xDSL) - Planned Maintenance - EMPETER - Peterborough Wentworth

Planned Maintenance

Partial
Commenced:

Tue 23/09/2025 23:01

Edited:

Wed 03/09/2025 23:48

Broadband (xDSL) - Planned Maintenance - EMPETER - Peterborough Wentworth

Planned Maintenance

Partial
Commenced:

Mon 22/09/2025 23:01

Edited:

Wed 03/09/2025 23:40

Broadband (xDSL) - Planned Maintenance - SDHRSHM-Horsham

Planned Maintenance

Outage
Commenced:

Wed 01/10/2025 23:01

Edited:

Wed 03/09/2025 15:26

Broadband (xDSL) - Planned Maintenance - SDHRSHM-Horsham

Planned Maintenance

Outage
Commenced:

Wed 01/10/2025 23:01

Edited:

Wed 03/09/2025 13:51

Broadband (xDSL) - Planned Maintenance - LNSTB-St. Albans

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:05

Edited:

Tue 02/09/2025 15:05

Broadband (xDSL) - Planned Maintenance - SSAVO-Avonmouth

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:05

Edited:

Tue 02/09/2025 08:53

Broadband (xDSL) - Planned Maintenance - SDLTTLH-Littlehampton

Planned Maintenance

Outage
Commenced:

Tue 16/09/2025 23:05

Edited:

Tue 02/09/2025 08:19

Broadband (xDSL) - Planned Maintenance - SDHV-Brighton Hove, SDHVNT-Havant

Planned Maintenance

Outage
Commenced:

Wed 17/09/2025 23:05

Edited:

Tue 02/09/2025 08:19

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges

Planned Maintenance

Partial
Commenced:

Thu 18/09/2025 23:01

Edited:

Tue 02/09/2025 01:40

Broadband (xDSL) - Planned Maintenance - SMLT - Luton

Planned Maintenance

Outage
Commenced:

Tue 30/09/2025 23:01

Edited:

Tue 02/09/2025 01:19

Broadband (xDSL) - Planned Maintenance - Multiple Exchanges

Planned Maintenance

Partial
Commenced:

Tue 23/09/2025 00:00

Edited:

Tue 02/09/2025 00:19

Broadband (xDSL) - Planned engineering works - NIORM - Ormeau

Planned Maintenance

Outage
Commenced:

Wed 17/09/2025 23:01

Edited:

Mon 01/09/2025 19:22

Dial-up - Software upgrades - Great Yarmouth, Halifax & Rochdale

Planned Maintenance

Partial
Commenced:

Mon 22/09/2025 23:00

Edited:

Fri 29/08/2025 08:53

Broadband (xDSL) - Software Upgrades - Middlesbrough

Planned Maintenance

Partial
Commenced:

Wed 01/10/2025 23:00

Edited:

Fri 29/08/2025 08:49

Broadband (xDSL) - Software Upgrades - Rugby

Planned Maintenance

Partial
Commenced:

Thu 02/10/2025 23:00

Edited:

Fri 29/08/2025 08:45

Broadband (xDSL) - Software upgrade Newark On Trent & St Helens

Planned Maintenance

Partial
Commenced:

Sun 28/09/2025 23:00

Edited:

Fri 29/08/2025 08:41

Dial-up - Software upgrades - Nottingham

Planned Maintenance

Partial
Commenced:

Thu 25/09/2025 23:00

Edited:

Fri 29/08/2025 08:38

Broadband (xDSL) - Software upgrades - Havant

Planned Maintenance

Partial
Commenced:

Tue 23/09/2025 23:00

Edited:

Fri 29/08/2025 08:34

Broadband (xDSL) - Software Upgrades - Sheffield

Planned Maintenance

Partial
Commenced:

Sun 05/10/2025 23:00

Edited:

Fri 29/08/2025 08:30

Broadband (xDSL) - Software upgrades - Norwich

Planned Maintenance

Partial
Commenced:

Sun 21/09/2025 23:00

Edited:

Fri 29/08/2025 08:28

Dial-up - Software Upgrade - Sunderland

Planned Maintenance

Partial
Commenced:

Mon 06/10/2025 23:00

Edited:

Fri 29/08/2025 08:25

Broadband (xDSL) - Software upgrade - Blackpool

Planned Maintenance

Partial
Commenced:

Wed 17/09/2025 23:00

Edited:

Fri 29/08/2025 08:22

Broadband (xDSL) - Hardware Migration - Bath

Planned Maintenance

Outage
Commenced:

Fri 19/09/2025 00:00

Edited:

Fri 29/08/2025 07:57

Broadband (xDSL) - Network Maintenance - Hardware Migration - Bath

Planned Maintenance

Outage
Commenced:

Wed 17/09/2025 23:00

Edited:

Fri 29/08/2025 07:53

Broadband (xDSL) - Fibre replacement - Worcester

Planned Maintenance

Outage
Commenced:

Tue 16/09/2025 08:00

Edited:

Fri 29/08/2025 07:48

Broadband (xDSL) - Planned Maintenance - WNABC-Aberconwy

Planned Maintenance

Outage
Commenced:

Wed 08/10/2025 23:01

Edited:

Thu 28/08/2025 12:25

Broadband (xDSL) - Planned Maintenance - CLEUS-Euston

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:59

Edited:

Thu 28/08/2025 08:46

Broadband (xDSL) - Planned Maintenance - EMLGHBO - Loughborough

Planned Maintenance

Partial
Commenced:

Thu 25/09/2025 00:00

Edited:

Thu 28/08/2025 07:54

Broadband (xDSL) - Planned Network Maintenance - Aberdeen, Bournemouth and Slough

Planned Maintenance

Partial
Commenced:

Tue 16/09/2025 23:00

Edited:

Wed 27/08/2025 10:13

Broadband (xDSL) - Planned Network Maintenance - Aberdeen, Barnsley and Bournemouth

Planned Maintenance

Partial
Commenced:

Wed 17/09/2025 23:00

Edited:

Wed 27/08/2025 10:08

Broadband (xDSL) - Planned Maintenance - EMBOSTO-Boston

Planned Maintenance

Outage
Commenced:

Wed 17/09/2025 23:01

Edited:

Fri 22/08/2025 15:18

Broadband (xDSL) - Planned Maintenance - NSWES-Aberdeen

Planned Maintenance

Outage
Commenced:

Thu 02/10/2025 23:01

Edited:

Fri 22/08/2025 13:31

Broadband (xDSL) - Planned Maintenance - NSIUR-Inverurie

Planned Maintenance

Outage
Commenced:

Tue 30/09/2025 23:01

Edited:

Thu 21/08/2025 12:59

Broadband (xDSL) - Planned Maintenance - NDEGR-East Grinstead

Planned Maintenance

Outage
Commenced:

Tue 30/09/2025 23:01

Edited:

Thu 21/08/2025 12:58

Broadband (xDSL) - Planned Maintenance - SDCRWLY-Crawley

Planned Maintenance

Outage
Commenced:

Mon 29/09/2025 23:01

Edited:

Thu 21/08/2025 12:54

Broadband (xDSL) - Planned Maintenance - EAIPS-Ipswich

Planned Maintenance

Outage
Commenced:

Wed 24/09/2025 23:01

Edited:

Tue 19/08/2025 15:41

Broadband (xDSL) - Planned Maintenance - NDFOL-Folkestone

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:01

Edited:

Mon 18/08/2025 15:44

Broadband (xDSL) - Planned Maintenance - EMCENTL-Leicester

Planned Maintenance

Outage
Commenced:

Tue 23/09/2025 23:01

Edited:

Fri 15/08/2025 10:22

Broadband (xDSL) - Planned Maintenance - EMKTTER-Kettering

Planned Maintenance

Outage
Commenced:

Thu 18/09/2025 23:01

Edited:

Wed 13/08/2025 11:17

Broadband (xDSL) - Planned Maintenance - NSELG-Elgin

Planned Maintenance

Outage
Commenced:

Tue 16/09/2025 23:01

Edited:

Wed 13/08/2025 08:22

Looking for a full status history?

Specific details of service outage or maintenance schedule, and its history, can be obtained here:

FAQs

Support FAQs